This Refund Policy outlines our procedures and guidelines regarding refunds for Kaktu anti-cheat services. By purchasing our products, you acknowledge and agree to this policy.
As outlined in our Terms of Service (Section 4), given the nature of digital software and services:
Our no-refund policy exists because Kaktu is a digital product that cannot be returned once delivered. Additionally, due to the nature of anti-cheat software, allowing refunds could potentially be exploited by individuals seeking to examine our systems temporarily without commitment.
While we do not offer refunds, we are committed to providing comprehensive technical support to ensure our service functions correctly on your server. If you encounter any issues with installation, configuration, or operation of Kaktu, our support team is available to assist you via our Discord server.
Instead of refunds, we may, at our sole discretion, allow for license transfers between servers. Please note that each license is valid for a single server only, and attempting to use a license on multiple servers simultaneously violates our Terms of Service and may result in license termination.
In cases of billing errors, duplicate charges, or unauthorized purchases, please contact us immediately at contact@kaktu.xyz with evidence of the error. Such cases will be reviewed individually, and appropriate action will be taken according to applicable laws and payment processor policies.
We encourage all potential customers to thoroughly review our service offerings, system requirements, and compatibility information before making a purchase. Join our Discord community to ask questions and get a clear understanding of our product before buying.
Kaktu will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
If you have questions about this Refund Policy or need to discuss a specific purchase situation, please contact us at contact@kaktu.xyz or through our Discord server at https://discord.gg/w4SsVrNgUP.